Jobs

Attention Automotive Technicians:

• When was the last time you were appreciated for the level of your automotive knowledge by your current employer?
• When was the last time you felt you were making a difference for the customer experience by the quality of your work?
• Do you decide how to spend your weekends, evenings, and holidays?
• Do you work at a production shop or does all the drama get in the way?
• Is the shop clean and is the shop you work at growing or just going through the motions?
• Does the shop you work at have the right tools for you to do your job proficiently and profitably?

IMMEDIATE OPENING: Auto Repair Tech with 5+ years current experience working on passenger cars. Must be able to work on all makes and models, both foreign and domestic.

COMPENSATION & BENEFITS:

• Guaranteed minimum salary with potential annual earnings of $90k or more.
• Weekly pay period
• 5 Day Work Week: Monday thru Friday 8am - 5 pm. No Nights - No Weekends - No Holidays
• 6 Paid Holidays plus Paid Vacation and Paid Sick Leave
• 100% Health Insurance reimbursement at Gold CareFirst level
• Air-conditioning & heating for entire shop, including work bays - work in climate-controlled comfort.
• Access to specialty tools, scan tools and diagnostic equipment (All-Data; Identifix; Elitek, Autel, etc).
• Full Machine Shop on premises - no outsourcing and waiting to complete job.
• Bright, well-lit shop
• No engagement with customers: drop-off only, no waiting policy. Service manager deals with all customers. No technician involvement.
• No searching for parts - service writer will order all needed parts

REQUIREMENTS:

• 5+ years current automotive repair experience on passenger cars & light trucks; all makes & models, foreign & domestic. Must be able to diagnose and repair a wide range of issues.
• Must be extremely knowledgeable with all systems in automobiles and light trucks, including engine, emissions, drive-line, transmission, electrical, A/C, alignments
• Ability to consistently turn in 40 billable hours per week.
• Ability to use tablet for Digital Vehicle Inspection (DVI) including pictures and videos.
• Effectively communicate diagnoses and issues to Service Writer.
• Valid driver’s license with clean driving record; clean background check
• Bonus for ASE Certification and/or Maryland State Inspector’s License
• Must be able to provide own tools
• Must be willing to work both independently and as part of a team
• Must be honest, dependable, respectful, and responsible.

ABOUT US:

• We are a family-owned and operated general auto repair shop in business since 1983. We are the most trusted and established auto repair shop in our community; a place where families have had their vehicles serviced for decades.
• We are proud that we have very little turnover among our technicians.
• We are in an industrial park with dozens of businesses within walking distance, including the Social Security Administration Headquarters which employs thousands of workers who trust our shop to take care of their vehicles while they are at work.
• We are a trusted Carmax service partner with an endless supply of Carmax customer vehicles.
• We work with all major extended warranty companies.
• Often, we are so busy, we must turn customers away or push appointments back for weeks.

This is why we need to hire experienced technicians ASAP

Service Advisor :

A Service Advisor plays a crucial role in the automotive industry, by acting as a liaison between customers and the service team. The role involves ensuring customer satisfaction, processing work orders, recommending services, and maintaining communication throughout the service process.

Here is what we are looking for in a Service Advisor:

1. Education

• High School Diploma/GED: Minimum educational requirement.
• Associates/Bachelor's Degree : Having a background in business administration, marketing, or related fields.

2. Experience

• Experience in Customer Service: Prior experience in customer-facing roles, especially in the automotive or technical service industry, is preferred but not required.
• Automotive Industry Experience : Knowledge of vehicles, repair processes, or technical terms is highly valued.
• Sales Experience Experience in up selling services or products can be beneficial.

3. Skills & Abilities

• Excellent Communication Skills: Ability to explain technical information clearly to customers and understand their needs.
• Problem Solving: Ability to diagnose and solve customer problems or concern effectively and efficiently.
• Strong Organizational Skills: Service advisors must handle multiple clients and repair requests simultaneously.
• Sales Skills: Ability to recommend additional services or repairs without being pushy.
• Technical Knowledge: A basic understanding of automotive systems to communicate effectively with mechanics and customers.
• Attention to Detail: Ensuring the correct parts, services, and charges are applied.
• Computer Proficiency: Familiarity with scheduling systems, billing software, and service management tools.

4. Personal Qualities

• Empathy and Patience: Being able to handle frustrated customers with professionalism.
• Team Player: Ability to work well with technicians, managers, and other staff.
• Multitasking Ability: Handling phone calls, customer inquiries, and paperwork all at once.
• Strong Work Ethic: Being punctual, reliable, and responsible in a fast-paced environment.

5. Job-Specific Responsibilities

• Greeting customers and assessing their service needs.
• Estimating the cost and time needed for repairs and services.
• Managing service appointments and keeping track of timelines.
• Maintaining clear communication with customers regarding the status of their vehicle or service.
• Ensuring that work orders are processed, and payments are collected.
• Following up with customers post-service to ensure satisfaction.

6. Physical Requirements

• Ability to stand or sit for extended periods.
• Occasional lifting or handling of heavy items, such as parts.

Soft Skills to Stand Out

• Active Listening: Understanding customer concerns fully before recommending a solution.
• Adaptability: Ability to adjust to changing customer needs and service demands.
• Conflict Resolution: Handling customer complaints professionally and finding agreeable solutions.